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FLOOR DEPOT RETAIL SDN BHD (“we” or “us”) respects and is committed to the protection of your personal information and your privacy. This Personal Data Protection Notice (“Notice”), prepared in accordance with the Personal Data Protection Act 2010 (the “Act”), sets out our personal data protection practices that are put in place to protect the personal data of individuals who we deal with. If there is any conflict between the English and Bahasa Malaysia versions of this Notice, the English version shall prevail. Please note that we may amend this Notice at any time without prior notice and will notify you of any such amendments via our website or by email.
For the purposes of this Notice:
(a) “Affiliates” means FLOOR DEPOT group of companies, including their related companies;
(b) “channel partner(s)” means distributor(s), dealer(s), authorised service partner(s) and/or business partner(s);
(c) “personal data” and “processing” shall have the meanings as set out under the Act.
In the course of your dealings with us, we will request that you provide certain personal data elements to enable us to enter into transactions with you or to deliver the necessary goods, services and/or communications in connection with such transactions. These are necessary for our business process execution, including delivery of notices, services and/or products, customer or channel partner and/or third party vendor relationship management, new product launches and events, planning purposes in connection with future products, including promotional events with our Affiliates and channel partners.
In order for us to fulfill one or more of our obligations listed in paragraph 2 herein, we will need to collect relevant personal data from you. The personal data collected by us may include (but is not limited to) the following:
CCTV or camera visual recordings when you visit our office premises or participate in any of our events.
We may collect personal data directly from you when you:
Other than personal data obtained from you directly (as detailed above), we may also obtain your personal data from third parties we deal with or who are connected with you and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
Personal data you provide will be processed by us for, amongst others, the following purposes as applicable:
To notify you about benefits and changes to the features of our products and/or services.
The failure to supply such personal data as may be needed may:
Personal data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your personal data to the following categories of parties:
Companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with products and/or services that you have requested or subscribed for.
We may use your personal data to provide you with information about our and/or an Affiliate’s services and/or products, which may be of interest to or benefit you, except where otherwise requested or notified by you. Please note that we will only disclose your personal data only where you have subscribed for particular services of products which require such disclosure and/or where your consent has been obtained.
We will take all reasonable steps to make sure that the personal data collected, used or disclosed is accurate, complete, not misleading and up-to-date.
We will take all reasonable steps to protect the personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We will not keep personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify personal data.
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to another Affiliate within or outside Malaysia, under conditions of confidentiality and similar levels of security safeguards.
In accordance with the Act, we may on a written request received by an you, provide you with access to your personal data and consider a request for correction of that data. In such circumstances, please duly submit your request to:
FLOOR DEPOT RETAIL SDN BHD
No 92 & 94, Jalan Puteri 5/5,
Bandar Puteri Puchong, 47100,
Puchong, Selangor.
Malaysia
Care Line: 1800-88-7585
Tel: 019-988 7585
E-mail: sales2u@floordepot.com.my
We will use reasonable efforts to comply with your request within 21 days of receiving your duly completed request and the relevant processing fee*.
Please note that in certain situations we may have to withhold access to your personal data, for example where we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated request for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
*In accordance with the terms of the Act, we have the right to charge a reasonable fee for the processing of any data access request. The chargeable fee will be RM10 per hour (subject to a minimum retrieval fee of RM50) and takes into account the time needed for verifying, locating, retrieving, reviewing and copying the information requested as well as any other associated costs and expenses that may arise from conducting such retrieval. You will be notified of the anticipated fee chargeable, prior to the retrieval of your personal data.
If we do not receive any email from you within fourteen (14) days of this Notice, we shall presume that you have approved of our continued use of your personal data in accordance with this Notice. However, please rest assured that you will be able to terminate this approval at any time.
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