- This is a service to provide on-site flooring inspection (for after-sale service to resolve issues after installation by Floor Depot).
- Technical staff will perform a flooring assessment and condition checking.
- Technical staff will check if it falls under warranty coverage or necessary repair work is needed.
- If the issue falls beyond warranty coverage, any form of a request for repair will be charged based on flooring condition basis.
OPTION 1: PICK UP IN STORE
The Floor Depot Pick-Up option offers you the convenience of placing an order online and subsequently picking up your items at a Floor Depot outlet location. After placing your order, our customer service will contact you for pick-up time and date arrangement, however, please allow us processing time if we needed to transfer stock to outlet nearest to you.
(Note: You may also use your own transporter to pick-up items from our outlets i.e. Lalamove)
OPTION 2: DELIVER IT TO YOU
If you wish us to deliver to you, you can select the delivery option during checkout. Our delivery zone is covering Klang Valley (KL & Selangor), Putrajaya, Perak (Ipoh), Pulau Pinang (Prai, Mak Mandin), and Johor (Johor Bharu). Kindly select your state for delivery charges.
If you have any enquiries regarding delivery service, kindly contact customer service (1300-88-7585) to get the delivery rates.